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Kevin Cuff

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Available for opportunities

Kevin Cuff

Customer Experience Specialist · Technical Lead & AI Strategist

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About

Profile

Detail-oriented and high-energy Carvana internal professional with deep operational knowledge of internal ecosystems (HeadsUp, Halo, Sebastian) and a strong foundation in compliance audits, records administration, and cross-functional communication.

Proven track record managing sensitive personnel and financial data, identifying operational discrepancies, and driving process adherence. Ready to leverage established Carvana roots, advanced Excel proficiency, and rigorous attention to detail — alongside independent product and AI work — to deliver impact.

Expertise

Skills & Proficiencies

Carvana Operations

Mom Standard Sebastian Halo HeadsUp Enzo Advocate Frameworks

AI Proficiencies

Grok Gemini Claude ChatGPT Copilot Harrison

Systems & CRM

Salesforce CRM Management Slack Microsoft Teams Google Workspace

Tools & Development

HTML Python TypeScript GitHub Canva Microsoft Office Excel
Career

Work Experience

Carvana · Phoenix, AZ
June 2025 – Present
Customer Experience — New Cars · Senior Advocate
  • Primary stakeholder in the "Mom Standard" ecosystem, consistently hitting performance KPIs while utilizing internal AI tools (Enzo, HeadsUp, Halo) to drive resolution quality.
  • Promoted to the New Cars pilot team — partnering with Logistics, Verification, and Field Operations to align vehicle readiness and execute seamless delivery handoffs.
  • Manage high-volume consumer journeys from onboarding to post-sale with strict privacy adherence while navigating complex financial and automotive data.
Independent Digital Consultant & Developer · Scottsdale, AZ
Dec 2023 – June 2025
Technical Lead & AI Strategist
  • Developed and maintained automotive-focused web platforms (e.g. calaverascars.com) using Squarespace and custom logic to automate digital content and marketing workflows.
  • Managed full-cycle project timelines — domain setups, hosting migrations, and technical troubleshooting — achieving 100% launch success rates.
TekSystems Inc. · Tempe, AZ
Oct 2022 – Dec 2023
Senior Project Operations Associate
  • Managed a dedicated book of business for 50+ enterprise clients (Nike, eBay, Starbucks), conducting granular deep-dives into project performance data.
  • Audited month-to-month project financials in Excel and translated raw data into transparent reporting for Delivery Managers.
  • Led execution audits to catch discrepancies in financial reporting and delivery outcomes, ensuring 100% data integrity across high-stakes portfolios.
Home Depot Contact Center PRO · Phoenix, AZ (Remote)
Oct 2020 – Oct 2022
Pro Customer Service
  • Provided high-level troubleshooting for B2B contractors and served as primary point of contact for complex resolution management and escalations.
  • Maintained consistent communication with high-end clientele to drive favorable customer journeys and repeat business.
Selected Work

Featured Projects

Featured

BarBuzzer

Browser-based multiplayer party game platform for bars, living rooms, and social gatherings. Zero downloads, zero accounts — open a link and play. Includes trivia, charades, word games, card decks, and an RPG adventure mode.

Live Product TypeScript Games
barbuzzer.com → GitHub →
Featured

100 Days to Destiny

Interactive text-based adventure game. Choose a hero class (Vanguard, Shadow, or Occultist), manage stats and resources, face daily events, and prepare for the final battle against the Demon Lord on Day 100.

Live Product JavaScript Game Design
100daystodestiny.com → GitHub →
Featured

DirectionDriven

Complete towing calculator and safety guide. Calculate safe towing capacity, review tongue weight and hitch classes, check brake requirements, and access practical safety tips for consumer and commercial towing.

Live Product HTML Utility
directiondriven.com → GitHub →

Calaveras Cars & Store

Automotive-focused web platforms and marketplace built for a car dealership — content automation and custom logic.

TypeScript Client Work
Cars → Store →

Client Websites

Production sites for local businesses — barber shops, promotional pages, and service businesses.

TypeScript Client Work
101 Barber → The Rack →

Cuff Codes

Personal development site and related backend services showcasing full-stack work.

TypeScript Full-stack
Live Site → GitHub →

More Projects

Additional experiments including AI tools, calculators, and internal systems work.

AI Utilities
All Repos →
Background

Education

University of Colorado, Colorado Springs
Bachelor of Arts in Organizational and Strategic Communications
Graduated December 2018 · Colorado Springs, CO
Connect

Contact

Email kevinscuff@gmail.com
Phone +1 (925) 212-3336
Location Scottsdale, AZ
Website kscportfolio.com