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Kevin Cuff

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Available for opportunities

Kevin Cuff

Senior Advocate · New Cars · Aspiring Associate Buyer

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About

Profile

Results-driven Carvana internal professional with deep operational knowledge of internal ecosystems (HeadsUp, Halo, Sebastian, Enzo) and automotive workflow logistics.

Proven track record conducting granular data audits, identifying vehicle and financial discrepancies, and collaborating cross-functionally with Logistics, Verification, and Field Operations. Ready to leverage established Carvana operational roots, strong Excel-based analytical capabilities, and deep passion for the automotive market to evaluate vehicle condition reports, optimize reconditioning margins, and acquire top-tier inventory as an Associate Buyer.

Expertise

Skills & Proficiencies

Carvana Operations

Mom Standard HeadsUp Halo Sebastian Enzo Logistics & Fulfillment Inventory Workflows

AI Proficiencies

Grok Gemini Claude ChatGPT Copilot Sebastian / Halo / Enzo Harrison

Systems & CRM

Salesforce CRM Management Slack Microsoft Teams Tableau Google Drive

Tools & Software

Excel Microsoft Office Tableau Canva GitHub HTML PostgreSQL
Career

Work Experience

Carvana · Phoenix, AZ
June 2025 – Present
Customer Experience — New Cars · Senior Advocate
  • Act as a primary stakeholder in the "Mom Standard" ecosystem, consistently hitting performance KPIs while utilizing internal AI tools like Enzo, HeadsUp, and Halo to drive resolution quality.
  • Promoted to the New Cars pilot team, partnering directly with Logistics, Verification, and Field Operations to align vehicle readiness, resolve fulfillment roadblocks, and execute seamless delivery handoffs.
  • Manage high-volume consumer journeys from onboarding to post-sale, maintaining strict adherence to privacy practices while navigating complex financial and automotive data.
Independent Digital Consultant & Developer · Scottsdale, AZ
Dec 2023 – June 2025
Technical Lead & AI Strategist
  • Developed, scaled, and managed automotive community platforms (e.g., Calaveras Cars), monitoring market sentiment, vehicle trends, and enthusiast inventory demand.
  • Managed full-cycle project timelines, including domain setups, hosting migrations, and troubleshooting technical drift to ensure 100% launch success rates.
TekSystems Inc. · Tempe, AZ
Oct 2022 – Dec 2023
Senior Project Operations Associate
  • Managed a dedicated book of business for 50+ enterprise clients (Nike, eBay, Starbucks), conducting granular "deep dives" into project performance data to identify root causes of lagging metrics utilizing Tableau and Peoplesoft.
  • Audited month-to-month project financials in Excel, translating raw data into transparent reporting for Delivery Managers to ensure service alignment with contracted goals.
  • Led project execution audits to catch discrepancies in financial reporting and delivery outcomes, presenting risk-mitigation plans to senior leadership.
Home Depot Contact Center PRO · Phoenix, AZ (Remote)
Oct 2020 – Oct 2022
Pro Customer Service
  • Provided high-level troubleshooting for B2B contractors, acting as the primary point of contact for complex resolution management and service-level escalations.
  • Maintained consistent communication with high-end clientele to ensure a favorable customer journey, driving repeat business through meticulous attention to detail.
Selected Work

Featured Projects

Featured

Calaveras Cars

Automotive community platform and store. Built for car enthusiasts and dealerships — monitoring market sentiment, vehicle trends, and inventory demand with custom content automation.

Live Product TypeScript Client Work
calaverascars.com → Store →
Featured

DirectionDriven

Complete towing calculator and safety guide. Calculate safe towing capacity, review tongue weight and hitch classes, check brake requirements, and access practical safety tips for consumer and commercial towing.

Live Product HTML Utility
directiondriven.com → GitHub →
Featured

BarBuzzer

Browser-based multiplayer party game platform for bars, living rooms, and social gatherings. Zero downloads, zero accounts — open a link and play. Includes trivia, charades, word games, card decks, and an RPG adventure mode.

Live Product TypeScript Games
barbuzzer.com → GitHub →
Featured

100 Days to Destiny

Interactive text-based adventure game. Choose a hero class (Vanguard, Shadow, or Occultist), manage stats and resources, face daily events, and prepare for the final battle against the Demon Lord on Day 100.

Live Product JavaScript Game Design
100daystodestiny.com → GitHub →

Cuff Codes

Personal development site and related backend services showcasing full-stack work.

TypeScript Full-stack
cuffcodes.com → GitHub →

More Projects

Additional experiments including AI tools, calculators, and internal systems work.

AI Utilities
All Repos →
Background

Education

University of Colorado, Colorado Springs
Bachelor of Arts in Organizational and Strategic Communications
Graduated December 2018 · Colorado Springs, CO
Connect

Contact

Email kevincuff@gmail.com
Phone +1 (925) 212-3336
Location Scottsdale, AZ
Website kscportfolio.com